Frequently Asked Questions

What is a dog daycare?
A dog daycare is an environment where dogs are dropped off for the day to play off leash, with other dogs in a fun, well-supervised, and safe environment.
What are the benefits of good dog daycare?
There are a multitude of benefits. You'll see for yourself the joy your dog exhibits when nearing our front door after his or her first few visits. In brief, exposing a dog to a variety of people, dogs, sights and sounds is the definition of socialization. Behaviorists encourage regular socialization and daily exercise for a dogs’ overall quality of life and improved behavior.
How do I know if my dog will enjoy off-leash dog play?
Consider your dog’s past experience being around other unknown dogs. Did your dog show an interest and try to engage in meeting new dogs? If yes, then he/she may be a good candidate.
How often should my dog come to day care?
Research has shown dogs should attend at least once a week to stay in tune with the routine. Many dogs form relationships with other dogs and look forward to seeing their friends. If dog daycare is your dog’s only outlet for exercise, then 3–4 times a week is a good fit. If it’s purely the social aspect for your dog, then 1–2 times a week is best.
My dog doesn't always want to play with other dogs. Is daycare appropriate for him?
It is a common myth that all dogs like to play with other dogs. The fact is that some don’t! A dog’s life experience, breed-type, and social history all contribute to the activities that each individual dog enjoys. This does not mean anything is wrong with your dog, it just means he doesn’t want to play with other dogs. If your dog doesn’t enjoy playing with other dogs, don’t force them.
Do you have a small dog area?
DogAmerica has a separate play area for the little ones. We always separate dogs by their play style, age and size.
Are the dogs supervised at all times during off-leash play?
Absolutely! Our playgroups will consist of no more than 15 dogs to one human at any given time.
When should I pay for the services?
Payment is due at the time of reservation. DogAmerica does offer the option to purchase packages for a discounted rate.
Can I bring my dog's favorite toy to daycare?
We provide toys, and ask that you not bring the dog’s own toy. It's just too much to ask any dog to share his favorite toy.
Do the dogs have treats during daycare?
No. We do not allow food of any kind in the playrooms. We do, however, offer treats during our individual day training sessions.
Does my dog get fed during his/her daycare visit?
Most of our daycare clients eat their meal at home before and/or after daycare. However, if any dog needs a meal while here, we are happy to feed them during the mid-day nap time. Please bring the food, pre-measured, in a container or baggie with your dog's name on it. We will provide a bowl. Drop off the food in your dog’s bin at time of check-in.
Can I see the complete facilities where my dog will be staying?
Of course. We encourage you to visit and tour the facility (without your dog) before enrolling. Between 12:00 noon and 2:00 pm for mandatory dog naptime, it is appreciated when tours can be planned around these times, so as to not disturb naptime.
How often is your facility cleaned?
We clean and disinfect daily, regardless of how many dogs have visited. Toys are given anti-bacterial baths and kennels / cots are always kept clean.
Are the facilities well equipped with toys, bedding and supplies?
DogAmerica has plenty of Kong® toys, tug toys, Jolly balls and play structures designed just for dogs! For relaxation in the play areas, we have pet cots.
How will my dog behave after a day at DogAmerica?
One of the great benefits of dog daycare is that your dog gets to play during the day so, naturally, they are tired at the end of the day. Often, they will sleep through the night and into the next day. Rest assured, all dogs are required to have rest time and will take a nap mid-day in our kennels. Even though fresh water is available to the dogs all day, dogs generally will drink a lot when they arrive home. They play during the day and need to re-hydrate just like someone after a workout.
What kind of schedule and structures will the dogs have during the day?
The dogs are assigned to a playgroup based on size, age and play style. The dogs play with each other, climb on the play equipment and interact with the staff. If a dog is tired, they may take a nap on a cot in a quieter part of the room. If they have a meal they will be separated during feeding time (noon) to eat before returning to the playroom.
Do dogs ever get hurt?
We will do our best to minimize any injury to your dog. During normal play, a dog may get small scratches, nicks, and lose small patches of fur.
It seems like a "zoo" when I drop my dog off; is it like that all day?
No. When we have visitors such as a new dog or new person, the dogs often get very excited and you can hear and see this excitement. There is always playing and some barking going on. The dogs actually settle down once the new dog is introduced into the play areas and our human visitors either leave or are very quiet for a few minutes.
When I pick up my dog at the end of the day, several of the dogs are standing at the windows and staring at the door; is that what the dogs do all day?
Absolutely not. Once a few dogs depart towards the end of the day, many dogs realize it is that magical time of day when their owners reappear. We do make attempts to distract the dogs back into fun and games. For some dogs this works, and for other dogs, it doesn't. Throughout the rest of the day, these dogs are running, playing and having fun; they are not thinking about their owners! (No hard feelings, "mom" and "dad".)
Why do you require that my dog be spayed or neutered?
The main reason is that intact dogs are at greater risk of injury from other dogs. In a social environment, intact males are often viewed as threats by other dominant dogs. Intact females, whether in heat or not, may be picked on by other female dogs and male dogs will view her as an intact female and treat her as such.
What if I want my dog to attend a half-day of daycare rather than a full day?
We do offer half-day rates. A half-day of daycare equals 5 hours or less. You will be charged a full day rate if you are late picking up your dog.
How do I make a reservation?
You can make a reservation by email or calling at least one business day in advance. If you forget to make a reservation in advance, just give us a call before coming in to be sure we have space available in daycare for that day. We appreciate clients making daycare reservations in advance. We also accept standing reservations if your scheduled visits will be the same from week to week.
How do I get my dog started as a daycare client at Dog America?

There are a few simple steps to get started.

  1. Fill out the application form.
  2. Read and sign our Client Agreement and Policies sections provided.
  3. Provide the proper documentation of vaccination records.
  4. Submit these forms by mail, drop off at our facility or scan/email.
  5. We will contact you to set up your dog's initial visit to daycare, which will include performing a Behavior Evaluation Test. We want your dog to enjoy play time, and at the end of the day, we will have a brief interview with you, providing a complete report of the day.
What vaccinations are required?

DogAmerica requires your dog to be current on Rabies, Parvo, Bordetella and Distemper.

Your dog also must be:

  • At least 6 months old.
  • Spayed or neutered.
  • Free of internal parasites and have a negative fecal test at least 2 weeks prior to your first day.
  • In good health and with no communicable diseases.
  • Free of fleas and ticks and on a flea/tick preventative. Your dog may not wear a flea collar into daycare. As a preventative, we suggest using a topical product.
  • Friendly towards people.
  • Pass our Behavior Assessment Evaluation.

Policies & Rules

Can anyone bring their dog for a daycare visit?
No. For safety reasons, you first must complete the application process.
What happens if I am late to pick up my dog?
Our daycare late fee is $1.00 per minute after 6:00 pm, and $5.00 each minute past 6:30 pm. This is due at the time of pick up.
My dog is not feeling well; should he/she still come to daycare?

If your dog has had unexplained vomiting, diarrhea, green discharge from eyes or nose, coughing, lethargy, or other health issues, please do not bring him/her to DogAmerica. Consult with your veterinarian. Your dog may not come back until 2 weeks after medication is gone. If no medication is being used, your dog may come back after 48 hours, after displaying the last symptom.

Please alert us to any changes that may be affecting your dog's behavior. Some of the things we see affect a dog's behavior at daycare is: change in medication, family member absent from household, new baby in household, move to a new home, loose stool from changing his food, or he is tired because he was awake all night scared of a storm, etc.

What is your cancellation policy?
Please call us to cancel a reservation if your dog will not be attending daycare. A 24-hour cancellation notice is required. In the event proper notice of cancellation is not given, the normal daily rate will be charged.
Still have questions?
Ask the DogAmerica Staff. We're more than happy to help you, and want you to understand why DogAmerica truly is the best environment for your dog!
Better Care Builds Better Dogs™